Frequently asked questions
What are you doing about COVID-19?
We have a range of COVID-19-related measures in place to ensure our guests and staff are safe. For a full rundown of what we’re doing to be COVID-19 ready, click here.
What should I wear?
Sturdy footwear is a must!
No open-toed sandals and definitely no flipflops!
Walking boots or wellies are ideal as the terrain can be soggy and occasionally bumpy, but in dry weather, trainers will do too. Don’t worry if you don’t have anything suitable – let us know before you arrive and you can borrow a pair of our wellies. Waterproof trousers and a jacket will also be handy – the weather in the Lake District is full of surprises.
Can I bring my dog?
We can’t allow dogs on any of our experiences.
We love dogs, but sadly llamas and alpacas do not. We don’t want to put any guest, employee or animal at risk, so ask you to either leave your dog at home or in a well-ventilated car in a shady spot.
Can I book an experience with a gift voucher?
Of course! Either go online and select the experience, date and time you’d like and put the unique voucher code in the comment box at checkout or give us a call and book over the phone.
Can I take photos?
Of course! We have planned stops for photos and will take photos for you on the work mobile, which we will email to you. Due to COVID-19, trek leaders won't be able to take photos with guests' phones or cameras.
What facilities are there on site?
We have car parking, toilet and hand-washing facilities on site. We also sell merchandise, drinks and snacks.
Can I change/cancel my booking?
If you need to cancel or change your booking, as long as you give us 48 hours’ notice before the start of your experience, we will happily reschedule you to another date that suits you or give you a 50% refund of the booking fee.
If you cancel with less than 48 hours’ notice before the start of your experience, we cannot issue a refund or change your booking to an alternate date because by booking a specific date and time, others have been unable to take those places.
If the Woolly Farm cancels your booking, for example, if we feel the weather conditions are too dangerous to trek, we’ll offer you an alternative date or a full refund of the booking amount.
Are there any age restrictions?
For health and safety and insurance purposes, we have set the following minimum ages for each of our walks/treks:
- Picturesque farm walk minimum age 7 years old
- Half day trek minimum age 10 years old
- Full day trek minimum age 12 years old
When you pay your deposit or full booking amount, you are agreeing that any children included in the booking meet the respective minimum age requirements and have reached the birthdate for that option. For more information, see our full Ts & Cs.
Young persons aged 16 and under must be accompanied by a paying adult. We offer a paying spectator option for those who do not wish to lead an alpaca or llama.
The Woolly Farm operates out of a working sheep and cow farm, which means that we can’t allow children under 7 years old, including babies, on to the farm.
If a baby or child under 7 accompanies the group, we kindly ask that they remain in the car with the driver. There is a lovely playpark 10 minutes away that we can direct you to or there are some short, flat walks we can point you toward as well.
What if it rains?
The Lake District is a unique place, so unique in fact that often weather reports can’t keep up. So often a rainy day in an app doesn’t materialise. A little bit of rain won’t spoil our experiences, but if we feel the weather presents a risk to your safety, we will reschedule your experience or refund you.
Are your experiences safe?
We choose well-trained, lovely-natured llamas and alpacas and do everything we can to make our experiences as safe as they can possibly be. We give instruction before and during our experiences and as long as our guests follow our guidance and advice, we believe you will be perfectly safe. However, all activities are undertaken at your own risk.
Do llamas and alpacas spit?
Llamas and alpacas do spit, but usually only at a boisterous member of their herd, not at one of us humans.
Can I buy a gift voucher?
If you’re looking for a gift that’s out of the ordinary, look no further! Our gift vouchers can be redeemed against a trek for 12 months after they’re purchased. Ready to buy? Click the pink 'Buy now' button'. Click here for our full gift card T’s & C’s.
Can I adopt one of the llamas or alpacas?
Did you fall in llove with one of our alpacas or llamas? Do you know someone who’s camelid crazy? We have the perfect gift! For £25, you can adopt one of our boys or girls for a whole year. Each adoption pack includes:
- A unique Woolly Farm enamel badge
- A glossy photo of your llama or alpaca
- A fact sheet about your camelid
- Quarterly postcards
- A £5 gift trek gift card
Can I have my birthday party or special event at the Woolly Farm?
Are you planning a birthday party? Corporate event? A very special proposal? Hen do? Whether you want space to decorate yourself or you want us to do the whole set up, whether you want sandwiches or a delicious afternoon tea, we can cater to your needs. Give us a call or send us an email to let us know what you’re looking for.
What's a spectator ticket?
Sometimes not everyone wants to lead an alpaca or llama, but they would still like to take part in the experience and enjoy the walk, so we made spectator tickets. Add it to your basket when you're making your booking and the spectator can come along for the walk.